The consensus is that it’s a waste of money, but as business owners, they have to go where the customers are.įrom the outside looking in, it’s apparent that the reason companies like Homeadvisor exist is for the convenience they add on the homeowner’s side. Do you want 20 plumbers calling you?Ĭontractors tend to dislike Homeadvisor because of the bad customer service they experience, paying for useless leads, and the fact that so many contractors are competing on the same leads at the same time. The main complaint is that sometimes homeowners are contacted by too many contractors at inconvenient times, even when the “no-calls” option is selected. Homeowners tend to like it because it takes some of the work out of the equation when it comes to hiring a contractor. The sentiment on Homeadvisor is split between homeowners and contractors. There’s a class-action lawsuit against Homeadvisor and Angi (Angie’s List). Homeadvisor shares leads with Angi (Angie’s List), so if you subscribe to both services, you may buy the same lead twice.There are many reports of contractors being charged after canceling. Canceling your subscription can be difficult and refunds hard to get.Just do a google search for “Homeadvisor reviews”. Homeadvisor is notorious for having terrible customer service.Since the service is free for homeowners, a lot of leads are people who aren’t serious (tire-kickers).The job often goes to the first caller (see Homeowner Con # 2). Leads are sold to multiple contractors so the competition is heavy.You have to pay for leads even when they don’t turn into paying jobs.I’ve heard recorded calls where Homeadvisor salespeople will call contractors without stating who they are. If you are the only professional in your market, you will get more leads. Building a Homeadvisor profile can help unestablished businesses get found on Google searches even if they don’t have their own website.There have been reports of good leads being purchased from Homeadvisor.
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